Vanity Medi Spa Etiquette
Vanity Medi Spa is Port Macquarie’s SOTHYS Skin Care experts, offering a comprehensive range of Beauty | Dermal Anti-ageing treatments by our friendly & professional award winning highly trained Therapists.
Vanity Medi Spa is your ultimate time-out experiencewhere you can disconnect from your busy day & escape with bespoke treatments that pamper & replenish your well-being.
Relax your mind, body and treat yourself to a little escape - just for you!
We specialise in:
• Skin Needling
• Clinical Peels
• LED Therapy
• Anti-Ageing Facial Treatments
Welcome to VMS! Please arrive 5 minutes before you relax with us to fill in your Skin consultation form.
Booking Policy & Confirmations All bookings are confirmed in advance.
We recommend booking your appointment in advance to ensure that you don’t miss out on your preferred time, day & Therapist. Walk-ins are most welcome but subject to availability on the day.
Please be aware that all treatments of more 1 hour in service time do require a 50% deposit, & all Online Bookings will also require a 50% deposit. This can easily be made over the phone when making your appointment.
If you need to change your appointment we do ask for 24 hours notice or your deposit will be forfeited. We do understand however that some things just crop up! These situations will be evaluated by the Management of VANITY Medi Spa for a decision of a full reimbursement or not.
Missed Appointments & Cancellation Policy If you are unable to keep a scheduled appointment, please give 24 hours advance notice to ensure that you will not be charged for the appointment.
If less than 24 hours notice is given & we are unable to fill your time slot, you will be expected to pay for the appointment. Please call 6583 8434
No Shows (non attendance)
Should you fail to notify us that you won't be attending your scheduled appointment, your deposit will be forfeited & a new deposit will be required for any future appointments.
Gift Vouchers make the perfect gift. Best of all you have 3 years to use it! They can be used for treatment OR skincare purchase but are NOT redeemable for cash. There are NO refunds & can’t be combined. Enjoy your time-out!
This will unfortunately lessen your time allocated for your treatment. As a courtesy to our clients, all treatments are completed as scheduled.
Deposits Required A deposit payment of 50% of your treatment is required to confirm any Beauty|Skin|Dermal appointment. Failure to pay the deposit at the time of booking will result in the appointment being cancelled unless other arrangements are made. If you cancel within 24 hours of your appointment or do not attend a booked appointment, we reserve the right to keep your deposit for our time taken. The booking deposit is non refundable however if more than 24 hours notice is provided by Phone call for any appointment changes we will credit your account with your deposit to be used at a later date.
You will enjoy your time more if you turn it off. We will not run over our time if we have had to pause our Treatment for you to be distracted by your Phone.